LAURA KLAVERSMA, court services director, joined the Court Consulting Services division of the National Center for State Courts in April 1998. She is responsible for managing daily operations from initiation to conclusion of all consulting projects. Since joining NCSC, Ms. Klaversma has also has managed and participated in many court projects. She has taught the ICM Managing Court Financial Resources class and has made presentations on many other court organization and management topics. Ms. Klaversma has over 26 years of experience in managing nonprofit organizations, both in the United States and the Middle East. Her expertise in business and organizational analysis, program development, fiscal management, policy formation, customer service, and personnel responsibilities is an asset in providing valuable services to NCSC’s clients. With over eight years of living and working in the Middle East, she has extensive experience in interaction with people of various societal and cultural backgrounds. As the director of a nonprofit in Cairo, Egypt, she worked closely with the U.S. Embassy to ensure appropriate legal interaction with the Egyptian government. Ms. Klaversma earned a BS degree from Brigham Young University and an MBA from the University of Houston. She is also a Fellow of ICM.