AMY WOOD is the manager of the caseflow management unit in the Court Services Division of the Administrative Office of the Courts (AOC), Arizona. Ms. Wood initially began working in the court system with the Hawaii judiciary. She moved to Arizona in 2001 and is now responsible for oversight of the language-access program, CourTools project, local grants, statistics, victim-related issues, DUI case-processing improvement, and the business side of the AZTurboCourt e-filing project. She is a Fellow with the Institute for Court Management, having focused her final project on language-access issues. She also holds a master’s degree in human and animal cognition.