John Greacen is currently a principal of Greacen Associates, LLC, Mr. Greacen wrote the seminal article on the difference between legal information and legal advice for court staff in 1995 and continues to publish regularly on the topic. He was editor of the California Benchbook on Self-Represented Litigants and author of the benchbook chapter on judicial ethics. He has made educational presentations on dealing with self-represented litigants in many states and in Canada. Mr. Greacen received the National Association for Court Management Award of Merit in 1999. Mr. Greacen is Project Consultant to the Self-Represented Litigation Network and principal consultant for the Network’s State Justice Institute-funded study of remote delivery of services to self-represented litigants.