Structured around the newly released User-Friendly Courts Guide, this interactive presentation will encourage participants to explore the significance of facility design, internal stakeholder relationships, resources and technology and true neutrality in customer relations in building user-friendly courts. Today, it is often the case that self-represented litigants outnumber attorneys. While both groups must be served in a neutral way, services that create that neutrality may in fact be different. This session will give participants a chance to explore what this means not just on paper, but also how to implement sustainable and neutral solutions that improve public trust and confidence.
Renee Danser, District Court Administrator, 43rd Judicial District of Pennsylvania, Stroudsburg, PA
James Beight, Director Justice Architecture, Dewberry, Fairfax, VA
Sue Humphreys, Director, Industry Relations, equivant, Chicago, IL